Privacy Policy for SettleDown Under

Effective Date: 24/11/2025

Website: settledownunder.com.au

Business: SettleDown Under (ABN 67 122 985 147)

SettleDown Under is committed to protecting your privacy and ensuring that your personal information is handled safely, respectfully, and in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.

This Privacy Policy explains what information we collect, how we use it, and how we keep it secure.

1. Information We Collect

We may collect the following types of personal information:

1.1 Information you provide directly

This includes information you provide when you:

  • Submit an enquiry on our website

  • Book a service or consultation

  • Subscribe to newsletters or updates

  • Contact us via phone, email, or social media

Examples:

  • Name

  • Email address

  • Phone number

  • Country of origin

  • Visa type or migration stage (only if voluntarily provided)

  • Information about the support you are seeking

1.2 Automatic information collected

Our website may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on our site

This information helps us improve website performance and user experience.

1.3 Sensitive information

We do not intentionally collect sensitive information unless you choose to share it. This may include:

  • •Cultural background

  • Migration history

  • Settlement challenges

  • Employment or accommodation needs

Sensitive information will only be collected with your consent.

2. How We Use Your Information

We use your information to:

  • Provide settlement support services

  • Communicate with you about your enquiry

  • Deliver advice or resources

  • Improve our website experience

  • Send updates or newsletters (with your consent)

  • Manage bookings and customer relationships

We will not use your information for any purpose that you would not reasonably expect.

3. Sharing Your Information

We will never sell your personal information.

We may share your information only when required:

  • With trusted service providers who help us deliver our services (for example, booking or email systems)

  • When you give us permission to share information with a partner organisation

  • When required by law or to protect the rights and safety of our business or clients

All third-party providers are required to handle your information in accordance with privacy laws.

4. How We Store and Protect Your Information

We take reasonable steps to keep your information safe, including:

  • Secure servers

  • Encrypted storage systems

  • Access controls

  • Secure communication channels

We only keep your information for as long as necessary to provide our services or meet legal obligations.

5. Cookies

Our website may use cookies to:

  • Improve website performance

  • Understand how visitors use the site

  • Provide a more personalised experience

You can manage or disable cookies through your browser settings.

6. Access to Your Information

You can request to:

  • Access the personal information we hold about you

  • Correct inaccurate or outdated information

  • Request deletion of your information where legally possible

To make a request, email us at settledownunderau@gmail.com.

7. Third Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. You should review their privacy policies separately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to make a complaint, you can contact us at:

SettleDown Under

Email: settledownunderau@gmail.com

Phone: +61 433 875 522

Website: settledownunder.com.au

We aim to respond to all privacy related enquiries promptly.